Our Customers: Improving Experiences, Every Day

Rotherham reduce pressure on their front-line teams and free their IT team to focus on high-value support tickets by modernising their IT service delivery with intelligent automation and AI.

Dramatic digital patient engagement results: Call abandonment rates drop to below 10% overnight, wait times reduce to under 3 minutes, DNA rates fall from 13% to between 3-4% and the Trust now handles 1,500+ calls a day with ease.

Runnymede Borough Council transformed customer interactions, streamlined service delivery and delivered £3.14 million in revenue by integrating the Jadu Digital Platform

Revolutionising the Outpatient Booking process at Leeds Teaching Hospitals NHS Trust with an automated virtual assistant and our Clinic Utilisation solution.

How purpose-built AI solutions is revolutionising public sector service delivery while maintaining the personal touch that residents expect from their local council  

Transforming customer self-service by removing barriers to revenue services online services, improving satisfaction and automating more, freeing up team resource to focus on revenue collection and reviews.

How Liberty Spark transformed NHS Trust patient care pathways, identifying opportunities to reduce manual work by 50% and establishing the foundation for future digital transformation in just 4 months

How Medway Council transformed 200+ services using Jadu’s Digital Platform, saving £55,000+ annually while restoring staff confidence

Working with Netcall, Transport for London successfully deployed Liberty RPA, our robotic process automation solution, to automate the entire data migration process, completing what would have been over 2,000 hours of Data Migration work whilst maintaining perfect data accuracy and preserving critical reference numbers into a new system