RSS Generator 2.1.1 http://www.rssboard.org/rss-specification Netcall https://netcall.com/blog/rss Blog Posts hpaPaaS - what it is and how it can help your CX [Podcast] https://netcall.com/blog/hpapaas-what-it-is-and-how-it-can-help-your-cx-podcast It’s the question on everyone’s lips since the release of Gartner’s hpaPaaS High-Productivity Application Platform as a Service) magic quadrant; what is hpaPaaS and how can it help your CX? melissa.bendon@netcall.com Mon, 21 May 2018 11:49:33 +0000 Netcall’s MATS platform has been included in Gartner’s Magic Quadrant - High productivity application platform as a service (hpaPaaS), 2018 https://netcall.com/blog/mats-hpapaas-included-in-gartner-mq-2018 We are excited to announce that our MATS Low-code platform features in the latest Gartner research on high productivity platforms. melissa.bendon@netcall.com Tue, 01 May 2018 09:46:30 +0000 The real-time advantage: How to use management information to improve customer experience https://netcall.com/blog/real-time The evolving role of the agent is a topic that's receiving a lot of attention right now. And it's easy to see why. Today’s agents have to adapt to keep pace with changing customer needs. dominique.fish@netcall.com Fri, 09 Mar 2018 16:30:24 +0000 ‘Easier Done Than Said’ - Netcall tackles coding resource shortage with the release of Low-code platform MATS V10. https://netcall.com/blog/matsv10 The growing worldwide shortage of coding resource is being tackled head-on by Low-code software platforms that empower non-coders to design, build and launch enterprise grade applications using powerful, code-free, ‘drag and drop’ software. dominique.fish@netcall.com Thu, 08 Mar 2018 00:00:00 +0000 Five reasons to love customer engagement (this Valentine’s Day!) https://netcall.com/blog/five-reasons-to-love-customer-engagement-this-valentines-day To mark this Valentine’s Day, we take a look at the things we love about customer engagement. dominique.fish@netcall.com Wed, 14 Feb 2018 00:00:00 +0000 Multichannel and omnichannel contact centres: the differences explained – part 2 https://netcall.com/blog/multichannel-and-omnichannel-contact-centres-the-differences-explained-part-2 In part one of this blog post, we discussed how multichannel and omnichannel contact centres work. We also explained why different companies might prefer one solution over the other. In this blog, we talk to Netcall’s Product Director Dave Amps. We ask him some of the most common questions surrounding multichannel and omnichannel… dominique.fish@netcall.com Mon, 29 Jan 2018 10:48:29 +0000 Multichannel and omnichannel contact centres: the differences explained – part 1 https://netcall.com/blog/multichannel-and-omnichannel-contact-centres There’s plenty of confusion about multichannel and omnichannel contact centres. These terms relate to different methods of handling inbound enquiries from the public. Yet people often confuse the two words. dominique.fish@netcall.com Mon, 15 Jan 2018 10:59:50 +0000 When is the on-going battle of wasted NHS money due to missed appointments going to end? https://netcall.com/blog/missed-appointments With the NHS under significant budget constraints and struggling to achieve targets, it was sad to see the latest NHS Digital figures show that missed patient appointments cost UK taxpayers nearly £1b last year. In 2016/17 there were 7.9 million... dominique.fish@netcall.com Wed, 03 Jan 2018 17:22:52 +0000 The contact centre in 2025: What your business needs to do now to be ahead of customer demands. https://netcall.com/blog/the-contact-centre-in-2025-what-your-business-needs-to-do-now-to-be-ahead-of-customer-demands Technology moves fast. Today’s consumer technology is almost unrecognisable from what existed a decade ago. In the coming years, we will see a host of new technologies receive wide consumer adoption – from super-smart chatbots and voice-activated assistants to seamless video messaging apps and immersive augmented reality/virtual reality (AR/VR) experiences. dominique.fish@netcall.com Tue, 12 Dec 2017 15:30:53 +0000 Engaging the digital customer: how your brand can be exceptional in the age of mobile, social and messaging https://netcall.com/blog/engaging-the-digital-customer-how-your-brand-can-be-exceptional-in-the-age-of-mobile-social-and-messaging Customer experience, according to Gartner, is “the last source of sustainable differentiation and the new competitive battleground.” As brands increasingly converge in the quality of the product they bring to market, it is service that sets a company apart. Yet, research suggests that UK brands are struggling to deliver on service quality. dominique.fish@netcall.com Mon, 27 Nov 2017 09:08:49 +0000