RSS Generator 2.1.1 Posts en-US​Netcall has successfully accredited to the Cyber Essential Plus “CE+” security schemeIn July 2017 Netcall successfully accredited to the Cyber Essential Plus “CE+”. This is a UK government-backed information security scheme designed to bolster awareness and help protect organisations against common cyber-attacks./blog/netcall-accredited-cyber-essentials-plus-schemeCharlotte Harris/blog/netcall-accredited-cyber-essentials-plus-scheme Tue, 15 Aug 2017 10:10:15 +0000Tue, 15 Aug 2017 09:00:57 +0000Nine ways to make agents battle-readyFew things annoy advisors more than not having the information they need to do a good job. They know that it can affect their performance and the company’s brand image. But which aspects of agent preparation reap the greatest rewards? /blog/nine-ways-to-make-agents-battle-readyCharlotte Harris/blog/nine-ways-to-make-agents-battle-ready Fri, 11 Aug 2017 08:38:38 +0000Fri, 11 Aug 2017 00:00:00 +0000Partners or vendorsSome people have a long-term vision for their company. They’ve identified a path to growth and expansion, incorporating customer service improvements. Yet achieving their goal of a dynamic future-proof business often requires IT investment./blog/partners-or-vendorsKerry Joicey/blog/partners-or-vendors Tue, 08 Aug 2017 08:33:26 +0000Tue, 08 Aug 2017 00:00:00 +0000Netcall and Low-code software provider MatsSoft join forces to help organisations drive digital transformationNetcall plc and MatsSoft Ltd, provider of the leading cloud Low-code platform, MATS®, have today announced that the companies have joined forces, with Netcall plc acquiring MatsSoft. /blog/netcall-and-low-code-software-provider-matssoft-join-forces-to-help-organisations-drive-digital-transformationmelissa/blog/netcall-and-low-code-software-provider-matssoft-join-forces-to-help-organisations-drive-digital-transformation Mon, 07 Aug 2017 16:26:08 +0000Mon, 07 Aug 2017 07:14:21 +0000How IT can build your brand’s valueYou don’t really know your business until you experience it from a customer’s view. Yet few C-suite executives ever dial their main switchboard. IT managers rarely talk to the customer service team via social media. And how many business owners complain to their own sales force about a bad experience?/blog/how-it-can-build-your-brands-valueKerry Joicey/blog/how-it-can-build-your-brands-value Wed, 02 Aug 2017 12:29:57 +0000Wed, 02 Aug 2017 00:00:00 +0000​Back to the future: what can we learn from the history of contact centre innovation? Part 2 of 2In part one, we looked at the evolution of the humble customer call centre into a multi-platform contact centre. In this post we answer the question ‘what comes next?’ as technology rapidly advances to keep up with a new breed of connected consumer./blog/history-of-contact-centre-innovation-2Charlotte Harris/blog/history-of-contact-centre-innovation-2 Fri, 28 Jul 2017 10:35:42 +0000Tue, 18 Jul 2017 00:00:00 +0000Back to the future: what can we learn from the history of contact centre innovation? Part 1 of 2The customer contact centre as we know it is changing. The adoption of new technologies is transforming how companies deliver customer support and experience. To understand the implications of these innovations, and how they’ll shape the future of our industry, we look at how contact centres have evolved over the years. /blog/history-of-contact-centre-innovationCharlotte Harris/blog/history-of-contact-centre-innovation Fri, 28 Jul 2017 10:36:00 +0000Thu, 13 Jul 2017 00:00:00 +0000Netcall complete the accreditation process for the Medical Interoperability Gateway (MIG) This means Netcall can allow secure sharing of patient information between healthcare teams. The MIG could help to save thousands of hours waiting for and chasing up medical records. /blog/netcall-mig-accreditationCharlotte Harris/blog/netcall-mig-accreditation Thu, 10 Aug 2017 10:36:31 +0000Tue, 11 Jul 2017 08:10:23 +0000Seven ways to deliver virtuoso advisor performance​Have you ever felt running a contact centre was like being in front of an orchestra? It may not be quite as artistically challenging, but the same elements of marshalling a large team exist, and the audience is just as eager to be pleased. But which aspects could you fine-tune?/blog/seven-ways-to-deliver-virtuoso-advisor-performanceCharlotte Harris/blog/seven-ways-to-deliver-virtuoso-advisor-performance Mon, 26 Jun 2017 11:15:21 +0000Mon, 26 Jun 2017 00:00:00 +0000Sustainability and Transformation Plans pursue a digital futureWith an increasingly ageing population and greater demands on Acute and Primary Care, the NHS is facing the biggest challenge of its 70 year history. £1bn per year wasted due to missed appointments – technology could make an immediate dent on this number./blog/sustainability-transformation-plans-pursue-digital-futureCharlotte Harris/blog/sustainability-transformation-plans-pursue-digital-future Tue, 27 Jun 2017 11:21:01 +0000Thu, 22 Jun 2017 12:55:16 +0000