RSS Generator 2.1.1 Posts en-USThe contact centre in 2025: What your business needs to do now to be ahead of customer demands.Technology moves fast. Today’s consumer technology is almost unrecognisable from what existed a decade ago. In the coming years, we will see a host of new technologies receive wide consumer adoption – from super-smart chatbots and voice-activated assistants to seamless video messaging apps and immersive augmented reality/virtual reality (AR/VR) experiences. /blog/the-contact-centre-in-2025-what-your-business-needs-to-do-now-to-be-ahead-of-customer-demandsDominique Fish/blog/the-contact-centre-in-2025-what-your-business-needs-to-do-now-to-be-ahead-of-customer-demands Tue, 12 Dec 2017 16:12:59 +0000Tue, 12 Dec 2017 15:30:53 +0000Engaging the digital customer: how your brand can be exceptional in the age of mobile, social and messagingCustomer experience, according to Gartner, is “the last source of sustainable differentiation and the new competitive battleground.” As brands increasingly converge in the quality of the product they bring to market, it is service that sets a company apart. Yet, research suggests that UK brands are struggling to deliver on service quality./blog/engaging-the-digital-customer-how-your-brand-can-be-exceptional-in-the-age-of-mobile-social-and-messagingDominique Fish/blog/engaging-the-digital-customer-how-your-brand-can-be-exceptional-in-the-age-of-mobile-social-and-messaging Mon, 27 Nov 2017 09:33:43 +0000Mon, 27 Nov 2017 09:08:49 +0000​MatsSoft named as Low-code leader in latest reportNetcall is delighted to announce that recently acquired Low-code specialist, MatsSoft Ltd, has been named a leader in “The Forrester New Wave™: Low-Code Platforms For Business Developers, Q4 2017”. /blog/matssoft-named-as-low-code-leader-in-latest-reportCharlotte Harris/blog/matssoft-named-as-low-code-leader-in-latest-report Fri, 24 Nov 2017 14:34:49 +0000Fri, 10 Nov 2017 00:00:00 +0000Abolish those data silosData silos have been part of corporate life for as long as anyone can remember. Yet in today’s digital age, they represent more of a challenge than ever. A single silo can damage an organisation’s ability to perform at its.../blog/abolish-those-data-silosCharlotte Harris/blog/abolish-those-data-silos Fri, 24 Nov 2017 14:37:28 +0000Mon, 30 Oct 2017 09:43:49 +0000Top tips to survive and thrive during the Christmas rushIn the words of singer Andy Williams it’s ‘the most wonderful time of the year’ and it’s fast approaching. Many of us look forward to mince pies, mulled wine and festive parties. As consumers we pound the high streets and.../blog/top-tips-to-survive-and-thrive-during-the-christmas-rushCharlotte Harris/blog/top-tips-to-survive-and-thrive-during-the-christmas-rush Fri, 24 Nov 2017 14:38:32 +0000Wed, 18 Oct 2017 00:00:00 +0000Make a strategic cloud choice for your Contact Centre Cloud solutions support a rapid uptake of new technologies. How do you choose whether premise-based or hosted deployment options is right for your contact centre? Or is a blend of both an alternative option? Maybe your corporate policy, security.../blog/make-a-strategic-cloud-choice-for-your-contact-centreCharlotte Harris/blog/make-a-strategic-cloud-choice-for-your-contact-centre Fri, 24 Nov 2017 14:39:28 +0000Mon, 09 Oct 2017 00:00:00 +0000Solve your board’s contact centre pain points​Steve Jobs once said great things in business are done by a team of people. However, each member of your boardroom team has their own priorities and concerns. This can make it hard to agree on whether or not to invest in new technology./blog/solve-board-contact-centre-pain-pointsCharlotte Harris/blog/solve-board-contact-centre-pain-points Tue, 26 Sep 2017 13:22:22 +0000Tue, 26 Sep 2017 00:00:00 +0000Security and Compliance – at the heart of everything we doThe last few years has seen an explosion of information shared electronically. It is great that the digital age allows us to keep in touch with friends and family on the other side of the world at a touch of a button. However, it also means we have to be more aware and sensible about what information we share and how we share it./blog/security-and-compliance-at-the-heart-of-everything-we-doCharlotte Harris/blog/security-and-compliance-at-the-heart-of-everything-we-do Thu, 14 Sep 2017 09:25:56 +0000Thu, 14 Sep 2017 00:00:00 +0000Create your ultimate contact centre wish listChoosing a contact centre solution is like customising a brand new car. It’ll fit the brief and suit your needs far better than buying a product that’s already in stock. But which elements should be on your ultimate contact centre wish list?/blog/ultimate-contact-centre-wishlistCharlotte Harris/blog/ultimate-contact-centre-wishlist Wed, 13 Sep 2017 11:06:30 +0000Wed, 13 Sep 2017 00:00:00 +0000Do more, faster with less with Netcall and MatsSoftIn a digital age, we expect change. But it’s hard to keep up when even the rate of change is increasing! Few disciplines have seen the same level of change as customer experience management./blog/netcall-and-matssoft-do-more-faster-with-lessCharlotte Harris/blog/netcall-and-matssoft-do-more-faster-with-less Thu, 07 Sep 2017 11:30:22 +0000Thu, 31 Aug 2017 08:00:08 +0000