Blog

Imagine a patient eagerly awaiting their appointment with a specialist, consumed by anxiety and uncertainty. Here’s why waiting well is so important for patients.

Comparing no-code tools to the capabilities of Liberty Create, our low-code platform, are like comparing apples with oranges. They really are different solutions, aimed at solving different problems. 

Does full-scale digital transformation seem like an impossible dream? Are your teams already stretched to breaking point? If so, there’s another way.

Is Agile failing to put the oomph into agility for your organisation? If so, there’s a reason why. But it’s possible to fire up your innovation once again.  

In the dynamic world of business, where success is often measured in numbers and statistics, there are few accomplishments as rewarding as achieving an exceptional employee engagement score.

Quite possibly one of the biggest topics in technology over the last year – Artificial Intelligence (AI) and its future remain at the forefront of conversation as we head into 2024.

Looking for a new way to describe roles and responsibilities (R&R)? We’ll take a look at how RATSI works and why we think it is so much better as an alternative. Plus why not download our guide to getting started with using RATSI and discover more for yourself.

Over the last decade, there has been a significant shift in the role that customer service agents play within the contact centre.

As we stumbled into 2023, the NHS, across the whole of the country was still facing the formidable task of tackling the backlog of patient appointments accumulated during the Covid-19 pandemic at a time of extreme unfunded inflationary pressures.