Blog

Digital Inclusion in Social Housing

In today’s increasingly digital world, the importance of digital inclusion cannot be overstated, especially in social housing. With approximately 4 million adults in the UK living offline, the digital divide poses significant challenges for tenants who may struggle to access essential services and community resources.

Process Mapping in the NHS

Discovering the value of process mapping in the NHS is an obvious step for many Trusts looking to address challenges. From improving patient communication and engagement to staff productivity and morale – the drive to spot opportunities for change has never been stronger.

Navigating Regulations, Tech and a Human-centric Approach

The social housing sector is facing an unprecedented wave of regulatory reform, with new laws and guidelines aimed at improving tenant satisfaction, safety and operational transparency. find out how tech can help you navigate through these changes

How to Map Your Procure to Pay Process

Mapping the Procure to Pay process (P2P) is crucial for business efficiency. This blog explains the process stages, highlights benefits of automation, outlines potential risks of poor mapping, and offers a free P2P template to improve financial management and reputation.

Driving Patient Engagement: Improving Digital Letter Accessibility 

Netcall’s enhancements to our patient engagement Portal, Patient Hub, have significantly boosted letter read rates by 29%! Meaning more patients are engaging with important information, improving both safety and outcomes. Our ongoing commitment to feedback-driven improvements aims to reach a 70% read rate, ensuring even better patient experiences.