A Typical Process Workshop Agenda
Process workshops are an important tool for anyone running any type of process management projects. Here are Netcall’s top tips to creating a great process workshop agenda.
Transforming Outpatient Pathways: Using Automation to Support Waiting List Validation
In his latest blog post, Richard Higginbotham discusses how many Trusts are having to take a proactive approach to embrace tech, such an automation and patient engagement portals, to address the mounting waiting lists.
Managing the Not-so-secret World of Energy Broker Commissions
CGI Energy Commission Suite as a software-as-a-service solution with API integration points for easy connectivity with existing systems, such as those responsible for finance or billing, is explained by Duncan Andersen, CGI’s Vice President responsible for leading the company’s activity in the UK’s Utility Retail sector, in this guest blog.
Process Mapping Guide
The ultimate process mapping guide. Want to learn how to get started? This guide covers everything from process maps to continuous improvement
How to Run a Process Mapping Workshop
Learn how to run a process mapping workshop with our easy to use guide full of tips, tricks and a clear plan to follow before, during and after the workshop
A Broken Patient Communication Journey
In his latest blog post, John Clarke discusses the vicious circle when it comes to handling patient communication in the NHS and how making more effective use of the data that Trusts hold about patients holds the key to breaking the chain.
Alternatives to Business Process Modelling Notation – BPMN
Looking for alternatives to business process modelling notation – BPMN? There are some exciting alternatives available. In this blog we explore some of the options.
As-Is vs To-Be – Where Do You Start?
Whatever the reason for mapping processes, it’s essential to be clear on whether you start by mapping the As-Is or the To-Be process. In this blog we’ll explore the difference between As-Is and To-Be, providing a guide to help you to get started.
What is Operational Excellence?
Operational excellence is a philosophy that focuses on problem-solving for constant, continuous improvement. We’ve talked about the importance of constant process improvement for your business in the past. It helps you both adjust to changing times and the availability of new tools. You can grow as a business whilst avoiding losing out on more revenue.
