Onboarding is key to a successful hire and yet so many businesses express frustration with the process. If it’s taking too long to train and onboard your staff then something needs to change. tThere are a number of ways where you can make some quick improvements which we will get into below.
Originally implemented on the 1st of April 2023, the Tenant Satisfaction Measures (TSM) Standard aims to improve the lives of social housing tenants — making sure they are listened to, able to live in safe homes in good repair and their complaints are well handled.
Delivering good customer service in the utilities sector has become more challenging as many people struggle with the cost of living. But, technology can help brands to become more empathetic and improve customer experience.
Could utilities get better at supporting vulnerable customers? Greater collaboration could take services to the next level. And the technology needed already exists…
90% of outpatient appointments require some form of diagnostic test, so any delay in these tests can lead to postponed treatments. This impacts patient outcomes. Against the backdrop of waiting lists of 7.6 million, diagnostic performance emerges as a critical concern.
This article explores the challenges of rental income collection, how technology can help and the indispensable features of effective automated income management.
To optimise the outpatient pathway in the NHS, it is crucial to focus on solutions that streamline communication, empower patients and ultimately improve the overall healthcare experience. By implementing innovative technology and tools, hospitals can better manage referrals, appointment bookings and post-appointment support.
Which technologies should UK insurers focus on – to get the greatest payback and transform the customer experience? Four big opportunities stand out.
Explore the vital link between process mapping and the assignment of roles and responsibilities within an organisation.
