In today’s fast-paced digital landscape, great customer experience has become a pivotal factor in the success of businesses across industries. To meet the growing demands of customers, companies are constantly searching for innovative ways to streamline their operations and enhance their interactions with clients.
Contact centres play a pivotal role in modern business operations, directly linking companies to their customers. The dynamic nature of customer service demands a comprehensive approach that goes beyond agent capabilities. This is where low-code application development comes into play.
Artificial Intelligence (AI) is the easiest way to scale up handling large amounts of complex historical data, fast.
Contact centres are the frontlines of customer service for many organisations, and they play a crucial role in shaping customer experiences. Traditionally, much of the focus in contact centres has been on agent training and performance. While agents are undeniably essential, there’s a growing recognition that cross-functional streamlining of processes and automation can profoundly impact both the customer and employee experience.
Discover what makes a good or great customer experience (CX) that delights customers with outstanding customer service.
Economic uncertainty, customer demand and a loss of staff form a potent mix for most organisations — where tech is often seen as the panacea for all customer service woes. Yet in reality, we’re seeing tech buyers regretting their decisions as they seek to deliver a great customer service.
Robotic Process Automation (also known as RPA) uses software robots to perform a list of actions to automate a task.
Netcall is proud to be a long-standing partner of the NHS over the last 25 years, transforming communication services, improving access to healthcare, making patient experiences more positive, and optimising operational efficiency. Our commitment has helped the NHS make a difference to patients’ lives.
How do organisations steer their way through a turbulent economy and survive these uncertain times — and help customers withstand ongoing volatility? Customer experience (CX) needs to be prioritised, with those that do focus on CX more likely to thrive.