Blog

In his latest blog post, John Clarke discusses the transformative power of process mapping in healthcare.

The social housing sector is facing an unprecedented wave of regulatory reform, with new laws and guidelines aimed at improving tenant satisfaction, safety and operational transparency. find out how tech can help you navigate through these changes

Netcall’s enhancements to our patient engagement Portal, Patient Hub, have significantly boosted letter read rates by 29%! Meaning more patients are engaging with important information, improving both safety and outcomes. Our ongoing commitment to feedback-driven improvements aims to reach a 70% read rate, ensuring even better patient experiences.

From artificial intelligence (AI) to real-time data analytics, the social housing sector is embracing more technology than ever before. While tech innovations are helping housing providers streamline operations and meet growing demands, technology is just a tool (not the goal).

The Swim Lane diagram is one of several business process mapping tools companies can use to visualise workflows, clarify roles, and improve efficiency. Find out how it’s drawbacks make it less effective than UPN used by Liberty Spark.

Housing providers want their tenants to be safe, healthy and comfortable in their homes. To achieve this, they need to be proactive in managing and maintaining risk across their housing stock. And this includes damp and mould risk management.

Struggling to build the perfect process map? Our blog outlines how with five easy steps you can build a map to fully capture how your business handles that particular process.

Organisations must ensure their business processes are easy to read to avoid confusion and inefficiency. Inconsistent notation can lead to misinterpretation. Liberty Spark uses Universal Process Notation (UPN) to ensure clarity, making process maps easily understandable for all, preserving knowledge as employees and stakeholders change.

A blunt axe can cut down a tree, but a sharper blade will lead to far better results. It’s the same in every line of work – the tools we choose are central to the outcome, as well as our overall experience of getting there.