Blog

“We’ve tried CRMs. They didn’t work.” Most CRM for healthcare fail NHS Trusts. Designed for sales, they mishandle data integration, complex workflows and incur high costs. PRM is built with the NHS to deliver tailored workflows, seamless integration, human-digital collaboration, patient engagement and predictable, license-free pricing.

A new customer is always something to celebrate. To be successful, you must make sure that the onboarding process for new customers is smooth and easy.

Discover the benefits of IVR powered by AI: improve CX, reduce costs and integrate seamlessly with Liberty for smarter, faster, human-like interactions.

Discover how to spot and eliminate lean waste by documenting your processes effectively. This blog shares five powerful tips to simplify workflows, boost team collaboration, and impress stakeholders. Ready to streamline and save? Dive into the full guide now!

Discover how NHS trusts are making healthcare more accessible through inclusive digital design – improving communication, reducing barriers, and ensuring no patient is left behind

Liverpool Women’s NHS Trust is transforming care through digital inclusion—using a co-designed Patient Engagement Portal to improve access, equity, and communication. Their inclusive approach empowers patients of all backgrounds, proving that thoughtful tech can drive compassionate healthcare.

You don’t need to replace your housing management system to transform services. Discover smarter, low-risk ways to modernise and meet new regulations.

Netcall’s awards are more than milestones – they’re markers of progress in how public services; healthcare providers and enterprises are rethinking what’s possible.

Local Government Reorganisation (LGR) and Devolution present a once-in-a-generation opportunity for councils to modernise services, streamline operations, and future-proof delivery. By embracing technologies like AI, automation, cloud computing, and data integration, local authorities can improve efficiency, boost citizen engagement, and enable seamless governance across newly structured organisations.