Blog

Process Mapping in the NHS

Discovering the value of process mapping in the NHS is an obvious step for many Trusts looking to address challenges. From improving patient communication and engagement to staff productivity and morale – the drive to spot opportunities for change has never been stronger.

Navigating Regulations, Tech and a Human-centric Approach

The social housing sector is facing an unprecedented wave of regulatory reform, with new laws and guidelines aimed at improving tenant satisfaction, safety and operational transparency. find out how tech can help you navigate through these changes

Driving Patient Engagement: Improving Digital Letter Accessibility 

Netcall’s enhancements to our patient engagement Portal, Patient Hub, have significantly boosted letter read rates by 29%! Meaning more patients are engaging with important information, improving both safety and outcomes. Our ongoing commitment to feedback-driven improvements aims to reach a 70% read rate, ensuring even better patient experiences.

Alternatives to the Swim Lane Diagram 

The Swim Lane diagram is one of several business process mapping tools companies can use to visualise workflows, clarify roles, and improve efficiency. Find out how it’s drawbacks make it less effective than UPN used by Liberty Spark.

5 Steps to the Perfect Process Map  

Struggling to build the perfect process map? Our blog outlines how with five easy steps you can build a map to fully capture how your business handles that particular process.