Digital Transformation continues to be presented as a priority for businesses worldwide. And each year the volume of published content on the subject grows. But if the pressure to digitally transform is such a priority, why isn’t everyone making more progress?
Cloud is transforming organisations the world over, unleashing $1 trillion in value for Fortune 500 companies alone. About 90% of the cloud’s value comes from the innovation, faster time-to-market, resiliency, and cost savings it unleashes. The contact centre — the portal between a business and its customers — is especially poised to reap the benefits of cloud migration.
Financial services CIOs are under the thumb. Ballooning inflation is squeezing them into doing more with less, while tighter regulations are driving a need to deliver positive customer outcomes. And then there’s the build vs. buy question.
Learn the key to effective data integration in contact centres to prevent data silos, boost efficiency and meet growing customer demands.
BPMN has been a popular choice for process mapping professionals as a mapping notation for quite some time, but UPN has become a favourite in recent years. Find out why we use UPN for our process improvement software, Liberty Spark.
Local authorities in the UK have seen a 37% reduction in core grants since 2010 — and a near 38% reduction in staff since 1999. As a growing population places higher expectations on local government, councils have less people (and money) to service demands. The question has turned into one of survival, as a £2.4 billion increase in inflationary costs threatens to push many English councils into bankruptcy.
The need for digitisation in the healthcare system is clear. It can save costs, improve operational efficiencies and cut patient backlogs. NHS England has recognised this need, prioritising national investments — to the 45 least-digitised NHS provider trusts — to help increase the rate of digital transformation across the entire healthcare system.
Low-code is the easiest way to develop business applications, fast. It’s essentially process automation on steroids.
Explore how to create your first to-be process. We’ll also make sure that you include all the information you need to ensure that your process map is a success. To understand how to map a To-Be process, we first need to make sure that we’re clear about what we mean by a to-be process.
