Blog

Discover how technology can be used to improve service delivery in the public sector and enhance citizen services.

Patient Initiated Follow-Up (PIFU) empowers patients to manage their follow-up care, reducing unnecessary appointments, optimising resources, and improving patient outcomes. Netcall’s Patient Engagement Portal, Patient Hub, supports PIFU implementation with features like appointment notifications, waiting list validation, and NHS App integration for enhanced efficiency.

Learn how to deploy the best agentic AI framework for your business. Discover how our Liberty platform integrates technology to automate complex workflows.

Tenant engagement is more important than ever in social housing. It’s not just about communication. Here are some key strategies to enhance tenant engagement in social housing…

To meet these heightened expectations, businesses need to leverage the power of omnichannel communication platforms. Let’s explore how organisations can not only meet but exceed these expectations.

At Netcall, we are thrilled to announce that our employee engagement score for 2024 has reached an impressive 82%! This achievement is a testament to our ongoing commitment to fostering a supportive and dynamic workplace where every team member feels valued and empowered

Even if you’ve been doing your job for years, there will always be parts of it that are complicated. All businesses have processes, policies and procedures to check  – making sure they are easy to understand and quick to check seems obvious but we find so many organisations struggle to make this a reality. 

Here are some of the reasons and objections to introducing RPA that we’ve come across, featuring Jim Davis, Customer Improvement Manager, at South Hams District Council.

Here’s how AI-powered automation can revolutionise elective care: Technology will play a pivotal role in achieving the ambitious goals in the Elective Care Reform report, enabling excellent, technologically-enabled access to, what has always been, high quality clinical care.