Blog

What is UPN (Universal Process Notation)? In the world of Process Mapping, UPN is a method of mapping that’s easy to understand for the widest audience.

Economic uncertainty, customer demand and a loss of staff form a potent mix for most organisations — where tech is often seen as the panacea for all customer service woes. Yet in reality, we’re seeing tech buyers regretting their decisions as they seek to deliver a great customer service.

Robotic Process Automation (also known as RPA) uses software robots to perform a list of actions to automate a task.

Netcall is proud to be a long-standing partner of the NHS over the last 25 years, transforming communication services, improving access to healthcare, making patient experiences more positive, and optimising operational efficiency. Our commitment has helped the NHS make a difference to patients’ lives.

How do organisations steer their way through a turbulent economy and survive these uncertain times — and help customers withstand ongoing volatility? Customer experience (CX) needs to be prioritised, with those that do focus on CX more likely to thrive.

One bad experience can be enough for customers to stop doing business with an organisation. Learn how to improve contact centre customer experience.

Training teams on the importance of business process mapping, and how to do it, can be daunting. Process mapping can be a dry topic, and it may be a challenge to make it more interesting. Liberty Spark, our process improvement solution, is all about making processes easy to understand and accessible for everyone in an organisation.

Amid the rise of challenger banks, traditional financial services institutions have never been under more pressure to deliver the innovative and personalised service conferred by digital transformation. Many institutions struggle with how to achieve results. Low-code development offers an accessible conduit to digital transformation, with a host of other benefits.

Amid budget cuts and a cost-of-living crisis, driven in part by the inflation rate, many already struggling local councils are finding it difficult to persevere with wider community impacts — like creating jobs, building homes, supporting businesses and investing in new infrastructure. So how do local authorities ensure long-term sustainability and cost savings?