Celebrating Success:

Netcall Achieves 82% Employee Engagement Score in 2024

11th February 2025

by Mandi Crusco

At Netcall, we are thrilled to announce that our employee engagement score for 2024 has reached an impressive 82%! This achievement is a testament to our ongoing commitment to fostering a supportive and dynamic workplace where every team member feels valued and empowered.

The impact of employee engagement

Employee engagement is not only beneficial for our internal performance; it also has a direct impact on our external outcomes. Recent research from Harvard Business Review emphasises that the employee experience (EX) is now a key driver of the customer experience (CX). Companies investing in superior experiences for both employees and customers can charge a premium of up to 16% for their products and services. Additionally, Forbes highlights that companies with excellent customer experience have employees who are 1.5 times more engaged than those at companies with less satisfactory customer experience.

Here at Netcall, we believe that employee engagement is the key to customer engagement. That’s why we help our customers create and deliver engaging experiences for their own employees and customers, using our process automation and customer engagement solutions. By empowering our customers to build and manage their own applications, workflows and communications, we enable them to achieve higher levels of engagement, satisfaction and loyalty among their stakeholders.

See for yourself how companies like

are putting their customer and employee engagement first.

Our winning formula

Our success is built on several key strengths that make Netcall a fantastic place to work:

• Recognition and rewards: We believe in celebrating our team’s achievements and ensuring that hard work never goes unnoticed. Our robust recognition programs highlight the contributions of our employees, making them feel appreciated and motivated.
• Regular communication: Open and transparent communication is at the heart of our culture. We ensure that everyone is kept in the loop with regular updates and opportunities for feedback.
• Great culture: Our inclusive and vibrant culture is something we are incredibly proud of. We strive to create an environment where everyone feels they belong and can thrive.
• Strong managerial support: Our managers play a crucial role in supporting their teams. They provide valuable feedback, guidance, and encouragement, helping employees to grow and succeed in their roles.
• Good corporate vision and solid leadership: Our leadership team is dedicated to steering Netcall towards a bright future. Their clear vision and strategic direction inspire confidence and drive within the organisation.
• Approachable leadership: We maintain an open-door policy, ensuring that all employees feel comfortable reaching out to leadership with their ideas, concerns, or feedback.
• Healthy work-life balance: We understand the importance of balancing work with personal life. Our policies and practices support a healthy work-life balance, contributing to overall employee well-being.
• Great team culture: Collaboration and teamwork are at the core of our operations. Our supportive team environment ensures that everyone feels part of a cohesive unit working towards common goals.
• Customer-centric approach: We are dedicated to doing the best for our customers. This commitment drives us to continuously improve and innovate, ensuring we deliver exceptional value.

Top strengths highlighted by our employees

Our recent engagement survey revealed several top strengths that our employees appreciate:

• Managerial support: Employees feel well-supported by their managers, who provide the necessary resources and encouragement to excel in their roles.
• Supportive team environment: Our teams are known for their camaraderie and mutual support, creating a positive and collaborative workplace.
• Constructive feedback: Managers are praised for giving useful feedback that helps employees improve and grow professionally.

We are incredibly proud of our team’s dedication and the positive feedback we’ve received. As we move forward, we remain committed to maintaining and enhancing these strengths, ensuring Netcall continues to be a great place to work.

Thank you to all our employees for their hard work and commitment. Together, we will continue to achieve great things!

“At Netcall, our commitment to fostering a supportive and dynamic workplace has led to an impressive 82% employee engagement score in 2024. This achievement not only enhances our internal performance but also drives exceptional customer experiences, proving that engaged employees are the key to our success.”

Mandi Crusco

HR Director, Netcall