5th July 2024
While political, procurement and regulatory issues attracted attention at this year’s Housing 2024 Conference, housing providers remain particularly interested in how to effectively engage with tenants and how to use artificial intelligence (AI) to drive more efficiencies in social housing.
Discover some of the top highlights from this year’s event, bringing together thought leaders and innovators from across the housing industry. This blog offers a summary from multiple sources that highlight the key themes and strategies for leveraging AI in social housing to enhance service delivery, streamline operations and improve tenant satisfaction.
Effective data governance helps mitigate risks, improve compliance with regulations, and enhance the overall reputation of housing associations and council social housing providers. Such governance is now more important than ever in the wake of high-profile and shocking incidents like the Grenfell Tower fire in 2017 and the tragic death of toddler Awaab Ishaak in 2020 as a result of mould exposure in his home.
Top takeaways for data governance:
AI has the potential to revolutionise service delivery in social housing. Implementing AI can enhance productivity, improve tenant services and ensure the effective use of resources. But everyone’s wondering where to start?
1. Improve tenant experiences and interactions
Use AI to optimise call handling and resource planning which leads to better tenant satisfaction and operational efficiency.
2. Data analytics for better decisions
AI can deliver dashboards and insights for informed decision-making. For example, querying the system about mould cases can yield quick and actionable insights, helping you to prioritise maintenance and repairs.
3. Ethical and responsible AI use in social housing
To optimise adoption of AI in your organisation, you need to set clear guidelines and guardrails to ensure ethical use, addressing data privacy and minimising biases. Once your policies are in place, choose a tech partner who can offer you a secure AI ecosystem that is trained on your own data.
4. Enhancing case management for social housing providers
By enabling systems to find and recommend relevant documents, AI can significantly reduce the time spent on paperwork. This capability allows staff to query case details effortlessly and receive comprehensive information quickly, such as tracking how many cases of mould were reported in each month.
5. Automating document management for social housing
Automation in document management is another area where AI shines. It can create, manage and organise content, enhancing productivity in the short and medium term. From summarising communications to generating essential documents, AI supports staff by handling repetitive tasks, freeing them up to focus on more critical issues.
6. Unified communications and front-end integration with AI
Unified communications platforms integrated with AI can transform how housing associations interact with tenants. AI-driven chatbots can handle specific inquiries, reducing failure demand and improving response times. These systems also support staff by summarising tenant interactions and bringing relevant documents to their attention, enhancing service delivery.
Complying with consumer standards means knowing your tenants – understanding the people behind the doors of the homes you provide. Most importantly, you’re tasked with showing how you use that information to enhance tenant engagement and evolve your business.
In today’s increasingly digital world, the importance of digital inclusion cannot be overstated, especially in social housing. With approximately 4 million adults in the UK living offline, the digital divide poses significant challenges for tenants who may struggle to access essential services and community resources.
The social housing sector is facing an unprecedented wave of regulatory reform, with new laws and guidelines aimed at improving tenant satisfaction, safety and operational transparency. find out how tech can help you navigate through these changes
From artificial intelligence (AI) to real-time data analytics, the social housing sector is embracing more technology than ever before. While tech innovations are helping housing providers streamline operations and meet growing demands, technology is just a tool (not the goal).
Keep up with regular news from Netcall – you’ll hear about cut-through process automation and communications solutions to help you achieve your business goals faster.
Accelerate digital transformation with full-stack case management, workflow automation and streamlined processes — plus pre-built tenant relationship tools and case-management capabilities to provide services more efficiently, save costs and improve tenant experiences.
