14th February 2025
Agentic frameworks are emerging as a transformative approach in the automation landscape, particularly with the integration of Large Language Models (LLMs). These frameworks enable LLMs to operate autonomously, controlling workflows and making decisions based on real-time data and contextual understanding.
Agentic frameworks generally refer to theoretical structures or approaches that emphasise human “agency” – meaning the capacity of an individual to act independently and make their own free choices. This is where the term “agentic” originates from.
While Forrester tells us that “AI agents will soon demonstrate enterprise value, particularly when integrated into complex long-running business processes”, some people will be cautious, instinctively worrying that Agentic AI will not comply with their internal policies and sector legislation. The risks and challenges of Agentic AI are greatly reduced by a platform approach. A platform with an Agentic Framework, which delivers specific capabilities, helps to address these concerns, in comparison with deploying an AI Agent.
With AI powering our Liberty Platform, we’re not just enabling automation – we’re empowering businesses to reimagine their processes in a way that feels seamless, intelligent and (dare we say it) quite human.
What sets the Liberty Platform apart is its unique position as an end-to-end platform encompassing all the critical tools that businesses need to succeed in this new era of automation. Whether it’s delivering exceptional customer experiences in the contact centre, empowering citizen developers to build applications in low-code, or automating processes with RPA, AI intelligence underpins it all.
The platform is designed to adapt and evolve with the demands of modern organisations. Liberty’s interconnected solutions make it the perfect foundation for agentic frameworks, offering unparalleled integration and intelligence across every touchpoint.
Let’s explore how some of Liberty’s suite of solutions work together, leveraging agentic frameworks, turning bold ideas into tangible results.
Customer support automation with Liberty Converse CX
Liberty Converse CX, our omnichannel contact centre solution for customer engagement, becomes even more powerful as they are infused with agentic frameworks powered by AI. Imagine a bustling contact centre where every customer interaction is personalised, swift and impactful -without exhausting your human agents.
Low-code revolution with Liberty Create
Liberty Create, our low-code platform, empowers organisations to develop tailored applications. And it’s powered with AI, making the apps smarter, more responsive and integral to your workflows.
Smarter RPA with Liberty RPA
Liberty RPA takes robotic process automation to the next level by integrating external data, generating insights, and executing tasks autonomously—all while working seamlessly with other Liberty solutions.
AI enriches every product in the Liberty Platform, creating powerful synergies across our entire suite. It doesn’t just add intelligence – it seamlessly connects workflows, optimises processes and enhances capabilities by allowing each product to leverage insights and actions from the others.
For example, imagine a customer logging a complaint via Liberty Converse CX. Liberty Create generates a bespoke workflow to address the issue, Liberty RPA automates the necessary follow-up actions and AI refines the process over time, based on feedback. Together, these solutions don’t just solve problems – they evolve with the organisation’s needs, delivering a service that feels seamless and responsive.
At Netcall, we believe agentic frameworks aren’t about replacing human ingenuity. They amplify it.
Whether it’s enhancing customer experiences, empowering non-technical users to build apps, or keeping supply chains resilient, Liberty Platform lightens your load so you can focus on what matters most.
With AI underpinning it all, your workflows don’t just get the job done, they thrive, adapt and grow with you.
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