Blog

This blog will explore the importance of process mapping and improvement in Quality Improvement, why the NHS needs it, and how tools like Netcall’s Liberty Spark can facilitate these improvements.

In this blog, we will give you some tips on what to consider when choosing the right housing management system. We’ll also discuss whether a housing management system is the right choice for your business and what the other options might be.

People are constantly double-checking work in organisations, and it can feel like a real waste of time. Often this is purely due to poor or overly complicated documentation that is difficult to read and understand. It might be a good idea however to verify what exactly needs to be checked for regulatory reasons and understand the recommended guidelines for this.

Low-code platforms can deliver a rapid return on investment for councils. Find out what are the best way to accelerate time-to-value like in the case of Tewkesbury Borough Council.

Discover how low-code platforms like Citizen Hub empower UK councils to close the digital skills gap, deliver faster public services, reduce costs, and enhance citizen satisfaction.

Complying with consumer standards means knowing your tenants – understanding the people behind the doors of the homes you provide. Most importantly, you’re tasked with showing how you use that information to enhance tenant engagement and evolve your business.

UPN (Universal Process Notation) simplifies business process mapping through easy-to-understand visual diagrams. Unlike paper-based methods, UPN offers a standardized approach that ensures clarity and efficiency. Learn how UPN can transform your process improvement methodologies for better results.

Unsure about RACI? You may have heard the acronym but if you are unsure – read Spark’s guide: What is RACI Responsibility Matrix to learn what it should be used for.

Let’s dive into the world of process mapping with flowcharts, their limitations, and some possible process map alternatives to consider. They may therefore seem to be the perfect solution to visually mapping your business processes – but there are challenges to solely relying on them.