Creating a roadmap to success

The easy to use and simple interface of Liberty Spark means that everyone in the organisation can follow the process.

High standards and thorough discovery work means lengthy questionnaires are often needed with new clients. Best practice models must fit around a client’s bespoke organisational structure, compliance requirements and business culture.

Spark gave them the flexibility to shift and move things around without having to recreate a process flow every time. This greatly improved the user experience for all involved.

Liberty Spark offers a dynamic approach to presenting processes.

Spark enables the Cielo team to review processes with leaders and provides the ability to talk at a high level of what it would look and feel like.

Previously, a 20 page process map may have been needed, which they have little interest in. The easy to understand process diagrams encourages engagement and collaboration at every level of the organisation.

Cielo’s comprehensive discovery process with the client means Liberty Spark is engaged from the very start of every project.

The software allows them to map the process, at the speed of conversation, in front of the client. From there, it’s simple to demonstrate Cielos’ proposed vision of the new process.

The added advantage for Cielo is that clients can effortlessly understand and easily sign off on the project.

Internally, the team can then use Spark to develop detailed procedures on how they will follow the process workflow and the key steps needed to implement. Plus, the detailed and easy to read process maps are then used to train recruitment teams and advise on how to interact with hiring managers and candidates.

Liberty Spark’s design means that Cielo can build out Standard Operating Procedures (SOPs) for their team. They can identify the workflow early on, train the team and brief Shared Services.

Spark holds all the relevant information and is available at a glance while keeping all the internal workstreams aligned.

For Cielo, Spark is a living breathing document that describes all aspects of a client project. With the ability to add and tweak information, it starts as a template and grows into a single source of truth for everyone involved.

Spark’s flexible, adaptable approach means that their process maps constantly evolve. After the team is trained and the project goes live, the team continues to update, improve processes and publish new versions. This functionality also supports the team as the relationship with the client grows. If Cielo wins further business with the client, they already have an up to date and interactive library of information ready to go.