Network Rail puts its Product Acceptance process on a smarter track
Building a Product Acceptance process using Liberty Create, our low-code platform
21st of October 2022
It’s with great delight that we announce our latest strategic collaboration with Cinos.
This new partnership shines a spotlight on our shared commitment to delivering outstanding customer experience across every communications channel.
As specialists in audio visual (AV) and unified communications, Cinos is already seen as a go-to provider of managed services. And it’s their expertise in consolidating solutions with supporting infrastructure that drives harmonious communication across many channels.
Through our Liberty Converse omnichannel contact centre solution, Netcall’s agile and innovative tools will help deliver on this end-to-end vision:
Converse connects customers and agents in any channel. It blends practical AI and automation with agent-assisted technology to help Cinos clients reduce costs and streamline processes. It transforms digital conversations by combining chat functionality with AI-powered chatbots. It will empower Cinos clients to build simple chat flows for routine questions and extend functionality with little effort.
“Our reputation is built on making sure we can deliver and support a unified infrastructure to benefit our clients and their customers. That’s why we chose Netcall’s Liberty platform. As well as matching our needs for responsive and innovative technology, we can present added value opportunities like improved efficiency, productivity and better use of resources.”
Richard Evans
Chief Technology Officer, Cinos
“We share a passion for digital transformation. And it’s through tools like Liberty Connect and Converse that we’re thrilled to be part of the solution — offering easy to deploy and flexible solutions that support future-focused, agile ways of working.”
Andy Collis
Strategic Partner Director, Netcall
For over 15 years, Cinos has delivered and integrated AV solutions and managed IT services to a global market. Their highly resilient Cinos Cloud platform and Netcall’s tools will bolster its expertise in delivering true end-to-end solutions.
Building a Product Acceptance process using Liberty Create, our low-code platform
Netcall has announced a new strategic partnership with CTMS Service Management that will enable organisations to more easily drive sustainable continual service improvement programs.
With great pride we can announce that Lancashire County Council and Netcall have been awarded the Partner and Customer Collaboration of the Year at the SOCITM President’s Conference 2024.
With great pride we can announce that Rotherham NHS Foundation Trust and Netcall were runners up in the Digital Innovator of the Year at the HSJ Digital Awards 2024.
Our partnership is based on our shared commitment to delivering outstanding customer experience across every communications channel