Resources

Keep in the loop with our cutting-edge advancements in communication and customer engagement. Embark on a voyage of innovation and excellence as you explore our resources and solutions, designed to empower your business and enhance your customer interactions.

Keeping up with tenant satisfaction measures
Blog Post

Keeping up with tenant satisfaction measures

Originally implemented on the 1st of April 2023, the Tenant Satisfaction Measures (TSM) Standard aims to improve the lives of social housing tenants — making sure they are listened to, able to live in safe homes in good repair and their complaints are well handled.

Intelligently automating GDPR compliance
Customer

Intelligently automating GDPR compliance

With all the privacy controls already in place to ensure adherence to the regulations, but with very manual processes – managed across emails, forms and excel spreadsheets and other disparate systems, the Data Protection Officer (DPO) wanted to reduce complexity, enforce a consistent process and reduce the compliance impact on workloads across the business.

Utilities, bills and empathy: How CX tech can help
Blog Post

Utilities, bills and empathy: How CX tech can help

Delivering good customer service in the utilities sector has become more challenging as many people struggle with the cost of living. But, technology can help brands to become more empathetic and improve customer experience.

Webinar | CIO Conversations: Digitising Waiting Well
Event

Webinar | CIO Conversations: Digitising Waiting Well

Join us on the 18th April, alongside Sally Atkinson, Patient Access Service Manager, Rotherham NHS Foundation Trust, and John Clarke, Former-CIO of UHL, in conversation about the concept of Waiting Well for patients.